All orders are fulfilled from Thailand and we generally deliver to most countries. If shipping options are unavailable for your country, or you think there may be an error with the shipping calculations, please contact us prior to ordering.

The shipping address must be a physical address and not a post office box. The delivery price and method of delivery are calculated in the shopping cart when you enter your country. Please read the following information on our shipping policy.

HANDLING TIME
For all orders, expect a 1-3 business day handling time. Once your order is shipped, we will send an email with the package tracking information.

STANDARD FREE SHIPPING 
Our standard free shipping service utilizes Thailand Thai Post’s Surface Air Lifted (SAL) shipping service, with delivery typically in the range of 3-5 weeks.

INTERNATIONAL AIR SHIPPING 
International Air is an intermediate speed shipping service that is offered to a limited number of countries.  This service utilizes Thailand Thai Post’s International Air shipping service, with delivery typically in the range of 10-14 days.

EXPEDITED SHIPPING 
Our expedited shipping service utilizes DHL Global Express, with delivery within 3-6 days.

IMPORT DUTIES
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages.  Not all countries charge import duty.  To learn if there is an applicable import duty for your country, go to www.simplyduty.com‘s free online duty estimator and use HS Code 95069990 “Fitness Foam Roller” for item name and “Thailand” as the origin shipping country.

Currently, the USA assesses no import duty on wooden massage rollers from Thailand.   European Union citizens: be advised that the European Union charges a 20% import duty, assessed on both the shipping cost and product value.   If duty payment is required, a DHL’s customs agent will contact you via phone to arrange payment, using the phone number you provide at checkout.

REMOTE LOCATION SURCHARGE
Some addresses are considered remote and require a Remote Location Surcharge to be paid prior to shipping to these addresses.  Unfortunately, we are not able to identify remote addresses at the time of purchase.   Remote is defined as islands and highlands; or a postcode/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.  To learn if your shipping address is considered remote, click here for a downloadable PDF. If you make a purchase through our online store and a Remote Location Surcharge is applicable, Om Roller LLC will contact you to request that you either pay the additional surcharge or select an alternative shipping method. You may also choose to cancel your order, in which case Om Roller LLC will refund your money in its entirety.

PACKAGING
Each order is packaged by hand, wrapped in white packing paper and shipped in a cardboard box to protect the roller during transport. Each roller package includes a removable product information collar and a full-color foam roller exercise postcard.

GIFT MESSAGES
We are happy to provide a custom gift message free of charge.  Please include the required information with your order notes.