SHIPPING LOCATIONS
All orders are fulfilled from Thailand and we generally deliver to most countries. Currently we have paused shipping to Europe, we are in the process of establishing a separate European website at omroller.eu for customers shipping to the European Union and surrounding area. (scheduled to launch soon in September 2024).
The shipping address must be a physical address and not a post office box. The delivery price and method of delivery are calculated in the shopping cart when you enter your country. Please read the following information on our shipping policy.
If shipping options are unavailable for your country, or you think there may be an error with the shipping calculations, please contact us prior to ordering.
HANDLING TIME
We typically ship orders within 14 days after receiving an order unless otherwise indicated. Once your order is shipped, we will send an email with the package tracking information.
FREE SHIPPING FOR ORDERS OVER $75
We ship from Thailand. Delivery is typically 7-14 days once shipped.
IMPORT DUTIES
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. Not all countries charge import duty. To learn if there is an applicable import duty for your country, go to www.simplyduty.com‘s free online duty estimator and use HS Code 95069990 “Fitness Foam Roller” for item name and “Thailand” as the origin shipping country.
Currently, the USA assesses no import duty on wooden massage rollers from Thailand. For customers shipping to the EU we are currently working on a separate European website with shipping from within the EU (Denmark) at omroller.eu.
PACKAGING
Each order is packaged by hand, wrapped in packing paper and shipped in a cardboard box. Each roller package includes a removable product information collar.